1. Information We Collect

1.1 Information You Provide Directly

• Contact information (name, email, phone number)
• Booking and reservation details
• Payment information processed through secure gateways
• Service preferences and wellness history
• Feedback, reviews, and testimonials
• Newsletter subscription preferences

1.2 Information Collected Automatically

• Cookie and tracking data
• Device type, browser, and IP address
• Website usage patterns and analytics
• Referral sources and navigation paths

1.3 Third-Party Information

• Social media data (if accounts are linked)
• Data from payment processors
• Location data (where permitted)

2. How We Use Your Information

• Processing bookings, payments, and service delivery
• Sending confirmations and appointment reminders
• Marketing communications with your consent
• Improving website functionality and user experience
• Personalizing your spa experience
• Fraud prevention and legal compliance
• Business reporting and analytics

3. Legal Basis for Processing

• Contractual necessity
• User consent
• Legitimate business interests
• Legal obligations
• Vital interests and safety requirements

4. Cookies & Tracking Technologies

We use cookies and similar technologies including:

• Session cookies for website functionality
• Persistent cookies for preferences and analytics
• Google Analytics for anonymized visitor insights
• Facebook Pixel for remarketing campaigns

5. Data Sharing & Disclosure

We may share information with:

• Payment processors and financial institutions
• Email marketing providers
• Analytics platforms
• Reservation and scheduling service providers
• Legal authorities when required by law

6. Data Retention

• Booking records: 3 years
• Payment information: removed after transaction processing
• Marketing contacts: until unsubscribe request
• Website analytics: up to 26 months
• Account information: until deletion request

7. Your Rights & Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw marketing consent
• Opt out of cookies
• Request data portability
• Submit privacy-related complaints

To exercise any of these rights, contact: info@harmonyblissspa.com

8. Data Security

• SSL/TLS encryption
• Secure payment gateway integrations
• Restricted staff access
• Regular security reviews
• Industry-standard compliance measures

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies independently.

10. Children's Privacy

Our services are intended for adults and are not directed toward individuals under 18 years of age. We do not knowingly collect information from minors.

11. International Data Transfers

If you access our services from outside Egypt, your information may be transferred and processed internationally.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective immediately upon posting on our website.