1. About Our Services

Harmony Bliss Spa is a licensed, professional wellness and beauty spa. We provide therapeutic and relaxation spa services delivered by trained and qualified therapists in a clean, safe, and respectful environment.

• Therapeutic and relaxation massage
• Facial treatments and skincare
• Body scrubs, wraps, and body-care treatments
• Sauna, steam, and wellness sessions
• Professional spa and beauty services offered at our branches

2. Appointments & Bookings

• Appointments may be booked through our website, phone, or WhatsApp.
• Please arrive on time for your scheduled treatment.
• Late arrivals may result in a shortened session.
• We reserve the right to reschedule bookings due to unforeseen circumstances.

3. Cancellations & Refunds

Cancellations, rescheduling, and refunds are governed by our separate Refund & Cancellation Policy, which forms part of these Terms.

4. Health & Safety

• Please inform us of any medical conditions, allergies, injuries, or pregnancy before treatment.
• Our services are intended for relaxation and wellness purposes only.
• They are not a substitute for professional medical advice or treatment.
• We reserve the right to decline or modify treatments for safety reasons.

5. Client Conduct

• Guests must behave respectfully toward staff and other clients.
• Abusive, inappropriate, or harassing behavior will not be tolerated.
• Such behavior may result in immediate termination of the session without refund.
• Attendance under the influence of alcohol or illegal substances is prohibited.

6. Pricing & Payment

• Prices may be updated from time to time without prior notice.
• Payments may be made in person or online where available.
• All transactions are processed in the local currency unless stated otherwise.

7. Gift Vouchers & Packages

• Gift vouchers and prepaid packages are subject to our Refund Policy.
• They cannot be exchanged for cash.
• All vouchers and packages must be used before their expiry date.

8. Personal Belongings

Please keep your personal belongings with you. Harmony Bliss Spa is not responsible for loss, theft, or damage to personal items.

9. Privacy

Personal information provided to us is handled responsibly and used only for delivering and improving our services.

10. Limitation of Liability

To the maximum extent permitted by law, Harmony Bliss Spa shall not be liable for any indirect or consequential loss arising from the use of our services, except where such liability cannot legally be excluded.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.